Terms of service
Last Updated: 08/2026
Welcome to Lumora. We're so glad you're here! Please take a moment to read through these Terms before you shop or explore the site.
- Acceptance of Terms
- Eligibility
- Changes to These Terms
- The Site and Our Products
- Product Descriptions and Claims
- Orders, Pricing, and Payment
- Shipping and Delivery
- Returns, Refunds, and Exchanges
- Health, Safety, and Product Use
- Reviews, Testimonials, and User Content
- Intellectual Property
- Prohibited Conduct
- Third-Party Links and Services
- Disclaimer of Warranties
- Limitation of Liability
- Indemnification
- Governing Law and Dispute Resolution
- Termination
- Miscellaneous
- Contact Us
1. Acceptance of Terms
These Terms of Use ("Terms") govern your access to and use of the website located at www.trylumora.co (the "Site"), including all content and features offered on it, and any purchase you make from Lumora ("Lumora," "we," "us," or "our"). By accessing the Site, creating an account, or placing an order, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, please do not use the Site.
2. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Site or purchase our products. By using the Site, you confirm that you meet this requirement and have the legal capacity to enter into these Terms.
3. Changes to These Terms
We may revise these Terms at any time to reflect changes in our practices, offerings, or applicable law. The "Last Updated" date above reflects the most recent revision. Continuing to use the Site after changes take effect means you accept the updated Terms, so we encourage you to check back periodically.
4. The Site and Our Products
Lumora is a beauty brand offering botanical skincare products through this Site. We may modify, suspend, or discontinue any part of the Site or any product at any time, with or without notice, and without liability to you.
5. Product Descriptions and Claims
Honesty is core to how we describe our products, and this section reflects that:
- Our product descriptions, imagery, and marketing content are provided in good faith to describe ingredients, intended use, and the sensory experience of our products.
- Lumora products are cosmetic products intended for external, cosmetic use only. They are not intended to diagnose, treat, cure, mitigate, or prevent any disease, and have not been evaluated by the U.S. Food and Drug Administration or any equivalent regulatory authority.
- We do not claim that any Lumora product permanently removes, eliminates, or stops hair growth. We do not make clinical efficacy claims, comparisons to laser or other hair removal methods, or claims about specific ingredient concentrations beyond what we can substantiate. Any language describing the post-hair-removal skin experience refers to intended use, and individual results and skin response vary.
- Colors, textures, and packaging may appear slightly different in person than shown on the Site due to photography, lighting, and display settings.
6. Orders, Pricing, and Payment
- Prices are listed in U.S. dollars unless stated otherwise and are subject to change without notice. Applicable taxes and shipping costs are added at checkout.
- Placing an order is an offer to purchase, not a guaranteed sale. We may accept, decline, or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or product unavailability. If we cancel an order after payment, we will refund the canceled amount in full.
- You're responsible for providing accurate and current payment and billing information.
7. Shipping and Delivery
- Shipping timeframes shown on the Site are estimates, not guarantees.
- Risk of loss and title to products transfer to you once the order is handed to the shipping carrier.
- We're not responsible for delays caused by carriers, customs, weather, or other events outside our reasonable control.
8. Returns, Refunds, and Exchanges
- Please see our Returns & Refunds Policy for full details on eligibility windows and the return process.
- For hygiene reasons, opened or used products generally aren't eligible for return or exchange unless they arrived damaged or defective.
- Approved refunds are issued to the original payment method within a reasonable time of us receiving and inspecting the returned item.
9. Health, Safety, and Product Use
Please review the product label and the following before use:
- For external use only.
- Patch test on a small area of skin at least 24 hours before first full use.
- Discontinue use immediately if redness, irritation, itching, or an allergic reaction occurs, and consult a physician if symptoms persist.
- Do not apply to broken, irritated, or sunburned skin.
- Avoid contact with eyes; rinse thoroughly with water if contact occurs.
- If pregnant, nursing, or managing a skin condition, consult a physician before use.
- Keep out of reach of children.
- Store in a cool, dry place away from direct sunlight.
Skin response and results vary from person to person. Nothing on the Site is medical advice, and our products don't substitute for professional medical or dermatological care.
10. Reviews, Testimonials, and User Content
If we invite you to submit reviews, photos, or other content ("User Content"):
- Your submission should be honest and reflect your genuine experience. We don't tolerate fake reviews or undisclosed incentivized reviews.
- You grant Lumora a non-exclusive, worldwide, royalty-free license to use, reproduce, and display your User Content in connection with our marketing and the Site.
- You're responsible for your User Content and confirm you have the right to share it.
- We may remove or decline to post any User Content at our discretion, including content that's false, misleading, or otherwise violates these Terms.
11. Intellectual Property
The Lumora name, logo, product names, photography, copy, and all other Site content are owned by Lumora or our licensors and protected by trademark, copyright, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from Site content without our prior written consent.
12. Prohibited Conduct
You agree not to:
- Violate any applicable law or regulation while using the Site;
- Use the Site for a fraudulent or unauthorized purpose;
- Attempt to gain unauthorized access to the Site or our systems;
- Use bots, scrapers, or other automated tools to access or extract data from the Site;
- Interfere with the Site's normal functioning or security; or
- Resell Lumora products without our express written permission.
13. Third-Party Links and Services
The Site may link to third-party websites or services we don't own or control. We're not responsible for their content or practices, and your use of them is at your own risk and subject to their own terms.
14. Disclaimer of Warranties
THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DON'T WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY PRODUCT WILL MEET YOUR EXPECTATIONS.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUMORA AND ITS OFFICERS, EMPLOYEES, AND AFFILIATES ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE OR PRODUCTS. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THESE TERMS OR YOUR PURCHASE WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DON'T ALLOW THESE LIMITATIONS, SO THEY MAY NOT FULLY APPLY TO YOU.
16. Indemnification
You agree to indemnify and hold Lumora harmless from claims, damages, losses, or expenses, including reasonable attorneys' fees, arising from your violation of these Terms, misuse of our products, or infringement of third-party rights.
17. Governing Law and Dispute Resolution
These Terms are governed by the laws of the United States, without regard to conflict-of-law principles.
Any dispute arising out of or relating to these Terms or your use of the Site will be resolved through binding, individual arbitration administered by the American Arbitration Association under its rules, rather than in court, except that either party may bring an individual claim in small claims court. You and Lumora each waive the right to a jury trial and to participate in a class action or class-wide arbitration.
18. Termination
We may suspend or terminate your access to the Site at any time, for any reason, including a violation of these Terms, without notice or liability.
19. Miscellaneous
- Severability. If any provision of these Terms is unenforceable, the remaining provisions stay in full effect.
- Entire Agreement. These Terms, together with our Privacy Policy and any other referenced policies, make up the entire agreement between you and Lumora regarding the Site.
- No Waiver. Our failure to enforce a provision of these Terms isn't a waiver of our right to do so later.
- Force Majeure. We're not liable for delays or failures caused by events outside our reasonable control, including natural disasters, labor disputes, or supply chain disruptions.
- Assignment. We may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign these Terms without our written consent.
20. Contact Us
Questions about these Terms can be sent to:
Lumora
support@trylumora.co