Lumora Refund & Return Policy

Effective [08/2026]

At Lumora, we want you to feel completely confident shopping with us. If something isn't right with your order, we're here to help make it right. This policy explains how refunds and returns work for all Lumora products.

30-Day Window

You may request a refund within 30 days of your delivery date. Requests made after this window will be considered at Lumora's discretion but are not guaranteed.

Damaged, Defective, Incorrect, or Lost Orders

We know it's disappointing to receive an order that arrived damaged, defective, incorrect, or that never showed up at all. If this happens, contact us within 30 days of delivery (or your expected delivery date, for orders that appear to be lost) and we'll review your case individually.

To help us assess what happened, we may ask for clear photos and/or a short video of the product, its packaging, and/or the shipping label. This helps us reach a fair outcome and also helps us improve our packaging and fulfillment.

A damage or defect claim does not automatically guarantee a full refund. Depending on our findings, we may offer:

• A replacement
• A partial refund
• A full refund
• Store credit
• Another resolution appropriate to the situation

These outcomes are determined at our discretion based on the specifics of each case, including a partial refund, which is guaranteed automatically. In most cases, you won't need to send the product back to us; if a physical return is required for your situation, we'll provide clear instructions.

Change of Mind or Product Dissatisfaction

If you're not fully happy with your Lumora product, or simply change your mind, reach out to us. While we can't guarantee a refund for every case like this, we may, at our discretion, offer a 50% refund and let you keep the product, so there's no need to return it.

This option is considered case-by-case as a gesture of goodwill, it is not an automatic entitlement, and the resolution offered may vary depending on your specific situation.

How to Request a Refund

Email us at [support@trylumora.co] with your order number, a description of the issue, and any relevant photos or video. We aim to respond within [1-2 days].

Once a Refund Is Approved

Approved refunds are issued to your original payment method [or as store credit, where applicable] and typically appear within [1-7 days], depending on your bank or payment provider.

Fair Use & Fraud Prevention

To keep this policy fair for everyone, Lumora reserves the right to decline a refund, replacement, or store credit request where there is reasonable evidence of fraud, misuse, or abuse of this policy. For example, repeated unsupported claims or evidence inconsistent with the issue described. This protects our community of genuine customers and does not affect the vast majority of legitimate requests.

Your Rights Under Applicable Law

Nothing in this policy limits or replaces any statutory rights you may have under the consumer protection laws of your country or region. Where local law entitles you to rights or remedies beyond what's described here, those rights apply in full.

Questions?

We're happy to help. Contact us anytime at support@trylumora.co