Lumora Shipping Policy

Last updated 08/2026

We know you're excited to receive your order, and we work to get every Lumora product to you quickly and safely. This policy covers processing times, delivery estimates, and what to expect once your order ships.

Processing Time

Orders are processed within 1-2 business days of purchase, Monday through Friday, excluding holidays. You'll receive a confirmation email with tracking information as soon as your order ships.

Delivery Estimates

Once shipped, orders typically arrive within 6-14 days via United States postal services. Delivery times are estimates provided by our shipping carriers and are not guaranteed. Please allow extra time during holidays or periods of high demand.

Shipping Rates

Shipping is currently free on all orders, applied automatically at checkout. Shipping rates are subject to change; if they do, updated rates will be shown at checkout and reflected on this page.

Order Tracking

You'll receive a tracking number by email as soon as your order ships. If you haven't received tracking information within 1-2 days of placing your order, please reach out to us.

International Shipping

Lumora ships to most countries worldwide; however, delivery isn't currently available everywhere due to carrier and customs restrictions in certain regions. You can confirm whether we currently ship to your country by entering your address at checkout.

International orders may be subject to customs duties, taxes, or import fees charged by the destination country, which are the customer's responsibility. International delivery times vary by destination and are outside Lumora's control.

Shipping Delays

We do our best to ensure timely delivery, but Lumora is not responsible for delays caused by the shipping carrier, weather, customs processing, or other circumstances beyond our control. If your order is delayed, reach out and we're glad to help track it down.

Lost, Stolen, or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please refer to our Refund & Return Policy. These situations are reviewed on a case-by-case basis.

Address Accuracy

Please double-check your shipping address at checkout. Lumora is not responsible for orders delayed or misdelivered due to an incorrect or incomplete address. If a package is returned to us as undeliverable, we'll reach out to arrange reshipment, which may involve an additional shipping fee.

Questions?

We're happy to help. Contact us anytime at support@trylumora.co.